Return and Refund Policy for ShopBop Online

At ShopBop Online, we aim to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return and refund policy. Please read the following guidelines to understand our process.

1. Return Eligibility: You may initiate a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Initiating a Return: To initiate a return, please contact our customer service team at shopboponline@gmail.com with your order number and details of the item you wish to return. Our team will provide you with the necessary instructions and a return authorization.

3. Return Shipping: The buyer is responsible for the return shipping charges and handling fees. We recommend using a trackable and insured shipping method to ensure the safe return of the item. Shopbop Online is not responsible for items lost or damaged during return shipping.

4. Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria. If the item is approved for return, we will process your refund.

5. Refund Processing Time: Refunds will be processed within 3 business days after we receive and approve the returned item. The refund will be issued to the original payment method used for the purchase.

6. Exclusions: Certain items, such as underwear, lingerie, or items marked as final sale, may not be eligible for return due to hygiene and safety reasons. Please check the product description and contact our customer service team for clarification before initiating a return.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund.

8. Cancellation of Orders: Once an order is placed, it can be canceled the same day before 4 pm. Please review your order carefully before confirming the purchase.

9. Changes to the Return and Refund Policy: Shopbop Online reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Please review this policy regularly for any changes.

If you have any questions or concerns regarding our return and refund policy, please contact our customer service team at shopboponline@gmail.com. We appreciate your understanding and cooperation.

Thank you for shopping with Shopbop Online!