Refund policy

Refund & Exchange Policy

At ShopbopOnline.pk, customer satisfaction is important to us. We aim to provide high-quality ladies’ undergarments, shapewear, lingerie, and fashion essentials. If you experience any issue with your order, please review our Refund & Exchange Policy below.

1. Exchange Eligibility

Customers may request an exchange if:

  • The wrong product was delivered
  • The item received is damaged or defective
  • The size received is different from the ordered size
  • The product is incomplete or missing items

To qualify for exchange:

  • The item must be unused and unworn
  • Original tags and packaging must be intact
  • The request must be submitted within the specified return period after delivery

2. Non-Returnable & Non-Refundable Items

Due to hygiene and safety reasons, certain intimate wear products may not be eligible for return or exchange, including:

  • Used undergarments
  • Worn lingerie items
  • Products without original packaging or tags
  • Items damaged after use by the customer
  • Clearance or sale items (unless defective)

We reserve the right to reject requests that do not meet our policy conditions.

3. Refund Conditions

Refunds may only be approved in situations where:

  • The ordered item is out of stock after payment
  • A prepaid order cannot be fulfilled
  • A verified damaged or incorrect product cannot be replaced

Approved refunds may be processed through:

  • Bank transfer
  • Store credit
  • Original payment method (where applicable)

Shipping charges are generally non-refundable unless the error occurred from our side.

4. Exchange Request Process

To request an exchange or refund:

  1. Contact our customer support team within the allowed timeframe
  2. Share your order number and issue details
  3. Provide clear product images if required
  4. Our team will review and guide you through the process

Requests submitted after the allowed period may not be accepted.

5. Delivery & Return Shipping

Customers may be responsible for return shipping charges unless:

  • The wrong product was sent
  • The item arrived damaged
  • The error occurred from our side

We recommend using a reliable courier service for returning products.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

  • Notify us immediately after delivery
  • Do not use or wash the product
  • Keep the original packaging available

Our support team will verify the issue and arrange a replacement or refund where applicable.

7. Cancellation Policy

Orders may be cancelled before shipment confirmation. Once an order has been dispatched, cancellation requests may not be possible.

Repeated fake or unnecessary orders may result in restricted Cash on Delivery access.

8. Processing Time

Approved exchanges or refunds are usually processed within a few working days after product inspection and approval. Processing times may vary depending on:

  • Courier delivery timelines
  • Banking procedures
  • Public holidays

9. Policy Updates

ShopbopOnline.pk reserves the right to update or modify this policy at any time without prior notice.

10. Contact Us

For exchange or refund assistance, customers may contact us through:

  • WhatsApp Support
  • Email Support
  • Social Media Pages
  • Website Contact Form