Shipping policy

Shipping Policy

At SHOPBOP, we are committed to delivering your order safely, securely, and as quickly as possible. We deliver across Pakistan and provide discreet packaging for all orders.

1. Delivery Coverage

We currently offer delivery across Pakistan, including major cities and most remote areas.

All orders are shipped in plain and discreet packaging. Product details are not displayed on the outside of the parcel.

2. Delivery Time

Orders are generally delivered within:

3–5 working days

Delivery times may vary depending on:

  • Your location

  • Courier service availability

  • Weather conditions

  • Public holidays

  • Remote-area delivery schedules

  • Unexpected delays by the courier

Orders going to remote or less-accessible areas may take additional time.

3. Order Processing

Orders are processed after they are successfully placed and, where applicable, confirmed by our team.

Orders are normally dispatched within 1–2 working days.

Once your order has been dispatched, you may receive tracking information through SMS, WhatsApp, or another available communication method.

4. Cash on Delivery

Cash on Delivery (COD) is available nationwide in Pakistan.

For COD orders, payment must be made to the courier at the time of delivery.

Please make sure that your phone number and delivery address are correct when placing your order.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any promotional free-shipping offer will be subject to the terms and conditions of that particular promotion.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts if you are unavailable.

To avoid delays, please:

  • Keep your phone available.

  • Answer calls from the courier.

  • Provide an accurate delivery address.

  • Make sure someone is available to receive the parcel.

If an order cannot be delivered because the customer is unavailable, provides an incorrect address, or refuses to receive the parcel, the order may be returned to us.

7. Failed or Returned Deliveries

If a parcel is returned to SHOPBOP because of an incorrect address, customer unavailability, refusal to accept the parcel, or repeated failed delivery attempts, additional charges may apply if the customer requests the order to be shipped again.

For COD orders, repeated refusal or failure to receive parcels may result in restrictions on future COD orders.

8. Delays

While we work to deliver orders within the estimated delivery period, SHOPBOP is not responsible for delays caused by circumstances beyond our control, including:

  • Severe weather

  • Road closures

  • Public holidays

  • Courier operational issues

  • Natural disasters

  • Security or law-and-order situations

  • Incorrect or incomplete customer information

If your order is delayed, please contact our customer support team and we will assist you in checking its status.

9. Incorrect Delivery Information

Customers are responsible for providing accurate:

  • Name

  • Phone number

  • House/Street address

  • City

  • Area

  • Any relevant delivery instructions

If you need to change your delivery information after placing an order, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been dispatched.

10. Damaged Packages

If your parcel appears severely damaged or tampered with at the time of delivery, please contact our customer support team as soon as possible.

Where possible, take clear photographs of the parcel and packaging before opening it. This may help us investigate the issue with the courier.

11. Contact Us

If you have questions about your shipment or need assistance with your order, please contact us:

SHOPBOP Online
Warehouse #2, Khudadad Plaza,
Westridge 3, Rawalpindi, Pakistan

Phone: +92 342 7660234
Landline: 051-5490356

We are happy to help you with your order and delivery questions.

SHOPBOP — Shape Your Look. Wear It With Confidence.